Owner Letter

CUSTOMER SATISFACTION NOTIFICATION -- Front Coil Springs

Dear Chrysler Corporation Vehicle Owner:

The satisfaction of our customers is very important to Chrysler. Because of this, we are requesting owners of certain 1993 and 1994 model Dodge Ram Van and Wagon vehicles to return them to their dealers for a special service. The service and required parts as described in this letter will be provided free of charge.

The service is needed to prevent the front suspension from bottoming out when traveling over rough surfaces. Without the service we are offering, the vehicle identified on the enclosed form, may exhibit a harsh ride or suspension noises. We ask that you arrange for this important service without delay.

To correct the condition, your dealer will replace the front coil springs. The work will take about two hours to complete. However, additional time may be required depending on how dealer appointments are scheduled and processed. To arrange for this service:

^ Contact your dealer as soon as possible to schedule an appointment for the free service. Please inform the dealer of the notification number, located on the lower right corner of the Owner Notification Form, so the proper springs may be ordered prior to your appointment.

^ Take the enclosed Owner Notification Form with you at the time of your appointment and give it to your dealer. The form identifies the vehicle and the service that is required.

If you have any problem obtaining the needed service, please contact the Chrysler Zone Service Office in your area. (it is listed under "Service Assistance" in your Owner's Manual.) A Zone representative will arrange for prompt servicing of your vehicle.

We regret any inconvenience that this action may cause you. However, we believe that this special service will help to ensure your continuing satisfaction with your Dodge Ram Van or Wagon.

Thank you for your attention to this important matter.