Recall Description
No. 576October, 1993
To: All Dodge Truck Dealers
Subject:
Customer Satisfaction Notifications 576 through 583 -- Front Coil Springs
Models:
1993 and 1994 Model Year Dodge Ram Van/Wagon (AB) Vehicles Built Through April 7, 1993.
Some of the above listed vehicles were built with incorrect rate (too weak) front suspension coil springs which may allow lower control arm contact of the jounce bumper under minimal suspension input. This can result in customer complaints of harsh ride or suspension noises. To correct the condition, the front coil springs must be replaced with the proper rate springs.
Eight different front coil spring packages are involved, depending on the vehicle configuration. Therefore, the vehicles have been separated into eight different notification number groups to insure that the proper replacement springs are installed.
Details of this service action are explained in the following sections.
Service Procedure Videotape
No videotape of the service procedure for this notification will be provided.
Dealer Notification & Vehicle List
Involved dealers: Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a copy of this dealer notification letter and a list(s) of the involved vehicles by first class mail.
The Vehicle List(s) is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
All other dealers: Each Dodge Truck dealer who does not receive a Vehicle List will receive a copy of this dealer notification letter by first class mail.
DIAL System Function 70
All involved vehicles will be entered to DIAL System Function 70 at the time of notification implementation for dealer inquiry by VIN as needed.
Parts
Important:
No parts will be distributed initially for this notification. Dealers are instructed to order the appropriate spring package for each vehicle, at dealer cost, when scheduling the service appointment.
Eight different spring packages have been established for the different spring rates available, one for each notification number group. To determine the appropriate spring package for a specific vehicle, refer to Dial Function 70, the applicable dealer vehicle list or the Owner Notification Form (lower right) for the associated notification number group. Dealers should order the required parts, as specified, when scheduling the service appointment.
Each parts package contains the following components:
Quantity Description
2 Front Coil Spring
2 Cotter Pin
1 Instruction Summary
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for the service with their dealers at the earliest possible date. A copy of the owner notification letter is attached.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.