Recall - Stamped Steel Road Wheels: Overview
No. 575August, 1993
To: All Dodge and Chrysler-Plymouth Dealers
Subject:
Safety Recall # 575-- Stamped Steel Road Wheels
Models:
1993 Model Year Dodge Caravan and Grand Caravan; Plymouth Voyager and Grand Voyager; and Chrysler Town and Country Vehicles Built From April 3, 1993 Through April 6, 1993 and Equipped with 15" Stamped Steel Wheels and/or a 15" Full Size Stamped Steel Spare.
The nut seat of the stamped steel road wheel may be misformed and result in the loss of lug nut torque retention. To correct the condition, all wheels must be inspected for build date and wheels built within the suspect period must be replaced.
IMPORTANT:
Some of the involved vehicles may be in dealer inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery.
Details of this service action are explained in the following sections.
Service Procedure Videotape
No videotape of the service procedure for this recall will be provided.
Dealer Notification & Vehicle List
Involved dealers:
Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a copy of this dealer recall notification letter and a list of the involved vehicles by Certified Mail.
Important:
Dealer notification by Certified Mail is required by federal law for all safety recalls. Responsible dealership personnel should be instructed to sign for this Certified Mail without hesitation as it concerns urgent safety recall information.
The Vehicle List is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
All dealers:
Each Dodge and Chrysler-Plymouth dealer will receive a copy of this dealer recall notification letter by Compak mail.
DIAL System Function 70
All involved vehicles will be entered to DIAL System Function 70 at the time of recall implementation for dealer inquiry by VIN as needed.
Parts
Important:
Due to the small number of involved vehicles and the unknown number of wheels required for each vehicle, no parts will be distributed initially to dealers. Dealers are requested to order parts only to support scheduled repairs.
Wheel Packages, Recall PN C3905750, may be ordered at dealer cost to support customer demand. Owners were requested to inspect their vehicle to determine the number of replacement wheels required. Dealers should inquire if the owner performed the inspection and order the required parts when scheduling the service appointment.
Each parts package contains the following components:
Quantity Description
1 15" Stamped Steel Wheel
1 Valve Stem
5 Lug Nuts
1 Instruction Sheet
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to inspect wheels for date codes and/or schedule appointments for the service with their dealers at the earliest possible date. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances:
Add the cost of any recall parts packages used plus applicable dealer allowance to your claim.
Parts Return
Removed wheels must be returned to the Warranty Material Return Center.
Note:
See Warranty Policy and Procedure Manual, Chapter 6, Subsection H for complete recall claim processing and material return instructions.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Notification Form or describe the reason on a postcard and mail to:
Chrysler Corporation 429-10-04
P.O. Box 1919
Detroit, Michigan 48231-1919
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.