Owner Letter/ Inspect the Paint on Truck

Dear Dodge Dakota or Ram Truck Owner:

The satisfaction of our customers is very important to Chrysler. Because of this, we are requesting owners of some radiant red metallic 1997 Dodge Dakota and Ram trucks, to return them to their dealer for inspection.

The problem is...

A step in the painting process on your radiant red metallic 1997 Dodge Dakota or Ram truck (identified on the enclosed form) may have been omitted and severe paint chipping may occur.

What Chrysler and your dealer will do...

Chrysler will inspect the paint on your truck free of charge. The inspection will take about a half hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.

If the inspection determines that the paint was applied properly, no further action is necessary. If it is determined that the paint was not applied properly, the Chrysler Paint Resolution Group will contact you regarding details of repainting, replacement or repurchase of your vehicle.

What you must do...

^ Simply contact the Chrysler Paint Resolution Group at 1-800-215-6230. They will inform you which dealer in your area you should contact to schedule a paint inspection appointment. Not all dealers have the necessary equipment for the inspection.

^ Chrysler's offer to repaint, replace or repurchase your vehicle is for a limited time only. Your vehicle must be inspected before November 1, 1997. Chrysler's customer satisfaction offer expires November 1, 1997 if not accepted by you by that date.





^ Bring the enclosed Owner Notification Form with you to your dealer. It explains the required inspection to your dealer.

We're sorry for any inconvenience, but we believe that this special service will help to ensure your continuing satisfaction with your truck. Thanks for your attention to this important matter.