Dealer Service Instructions

IMPORTANT

Customer Satisfaction Notification # 727 -- Severe Paint Chipping

^ This service requirement applies only to 1997 Model Year Dodge Dakota (AN) and Ram (BR) Pickup trucks with radiant red metallic paint (Sales Code PRF) built through March 23, 1997 (MDH 032300) at the Dodge City Assembly Plant ("S" in the 11th VIN position).

^ The above vehicles may have been painted without using a full body powder anti-chip primer in the painting process. Without this anti-chip primer, severe and excessive paint chipping from normal stone contact may occur. To correct this condition, each vehicle must first be inspected. If the anti-chip primer was not applied, the vehicle must be completely stripped and repainted at a "PPG" approved repair facility. The Chrysler "Paint Resolution Group at 1-800-215-6230 will coordinate the repair. Owners of vehicles that do not meet the paint inspection criteria will be given three options: repainting, vehicle replacement, or repurchase.

^ Dealers will inspect the paint thickness on all affected vehicles and enter their paint thickness inspection measurements of all inspected vehicles into DIAL Function 63 per Warranty Bulletin D-97-08 (even if the paint thickness is acceptable). If the paint is thicker than 5 mils at all four inspection locations, no further action is required.

^ The dealer must telefax the inspection results of vehicles not meeting the inspection criteria and any vehicle damage beyond normal wear and tear to the Chrysler Paint Resolution Group. CPRG will be responsible for notifying all owners of inspected vehicles, which do not satisfy minimum paint thickness requirements of their options.

^ During the repainting period, loaner vehicles will be authorized.