Recall - Paint Chipping: Overview
No.: 727June, 1997
To: All Dodge Truck Dealers
Subject:
Customer Satisfaction Notification # 727 -- Severe Paint Chipping
Models:
1997 Model Year Dodge Dakota (AN) and Ram (BR) Pickup Trucks With Radiant Red Metallic Paint (Sales Code PRF) Built Through March 23, 1997 (MDH 032300) at the Dodge City Assembly Plant ("S" in the 11th VIN position).
The above vehicles may have been painted without using a full body powder anti-chip primer in the painting process. Without this anti-chip primer, severe and excessive paint chipping from normal stone contact may occur. To correct this condition, each vehicle must first be inspected. If the anti-chip primer was not applied, the vehicle must be completely stripped and repainted at a "PPG" approved repair facility. The Chrysler "Paint Resolution Group at 1-800-215-6230 will coordinate the repair. Owners of vehicles that do not meet the paint inspection criteria will be given three options: repainting, vehicle replacement, or repurchase.
Details of this service action are explained in the following sections.
Service Procedure Videotape
No videotape of the service procedure for this notification will be provided.
Dealer Notification & Vehicle List
All dealers:
All dealers will receive a copy of this dealer notification letter by first class mail. No VIN lists will be provided for this notification.
DIAL System Functions 53, 63, 70 and VIP
VIN's for all involved vehicles will be activated on DIAL System Functions 53, 63, 70 and VIP at the time of notification mailing for dealer inquiry as needed.
Parts
No parts are required for this service action. "Paint thickness gauges were previously distributed to certain dealers for inspecting unsold vehicles. No additional paint thickness gauges are available.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to contact the Chrysler "Paint Resolution Group at 1-800-215-6230 to locate the nearest dealer for the inspection. Owners will be instructed to make an appointment with that dealer for an inspection. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.