Service Procedure

The paint thickness on each involved vehicle is to be measured at four locations (the roof panel, the cab outer rocker panel, the pickup bed floor, and the rocker panel of the pickup box) and each measurement recorded on DIAL function 63 per Warranty Bulletin D-97-08 (included) even if the paint thickness is acceptable.

1. Using the provided magnetic induction paint thickness gauge (Elcometer), measure the paint thickness on the roof panel and record the measurement on the ""Paint Inspection" form (included).

2. Measure the paint thickness of the cab rocker panel outer surface (outside of door opening) and record on the "Paint Inspection" form.

3. Measure the paint thickness on the floor of the pickup bed and record on the "Paint Inspection" form. This may require lifting up the bedliner to measure the paint thicknesses if equipped.

4. Measure the paint thickness on the pickup box rocker panel and record on the "Paint Inspection" form.

5. Log into DIAL, enter function 63 and follow the prompts for recording the VIN and the paint thickness measurements.

6. If the paint thickness in all four locations meets or exceeds 0.005" (5 mils), no further action is necessary.

7. If the paint thickness at any of the four locations is less than 0.005" (5 mils), inform the customer that he will be contacted by the Chrysler Paint Resolution Group regarding his three options: repainting; vehicle replacement, or vehicle repurchase.

8. Note any vehicle damage, other than normal wear and tear, and its repair cost on the paint inspection form.

9. Give a copy of the "Paint Inspection" form to the owner and telefax one to the Chrysler Paint Resolution Group at (214) 638-4054.

Note:
If the owner elects to have the vehicle repainted, this will be done only at a PPG approved paint facility.

During the repainting period, loaner vehicles will be authorized.

All repaint, replacement vehicle and repurchase vehicle elections will be handled by the Chrysler Paint Resolution Group.