Liftgate - Hard to Open/Handle Moves When Using PDL: Overview

NO: 23-44-98

GROUP: Body

SUBJECT:
Liftgate Difficult To Open In High Temperatures And/Or Liftgate
Handle Moves When Actuating Power Door Lock

THIS REPAIR IS COMPATIBLE WITH CHRYSLER'S MOBILE SERVICE PROGRAM AND DOES NOT REQUIRE HOISTS OR OTHER FULL SERVICE FACILITY SPECIAL EQUIPMENT.

MODELS:

1998 (DN) Durango

NOTE:
THIS BULLETIN APPLIES TO VEHICLES BUILT BEFORE JULY 1, 1998 (MDH 0701 XX).

SYMPTOM/CONDITION:

1. The liftgate does not open when ambient temperatures are above 85°F (29°C). The condition may only occur when the liftgate is heated by direct sun light and when the liftgate temperature exceeds 100°F (38°C).

2. The liftgate handle moves when the power door locks are actuated. This condition is usually noticed by customers that actuate the door locks using the Remote Keyless Entry (RKE) system when they are behind the vehicle.

DIAGNOSIS:

Since the first Symptom/Condition is difficult to reproduce, perform the Repair Procedure if the customer complains about their liftgate difficult to open in high ambient temperatures. For the second Symptom/Condition, stand at the rear of the vehicle and watch the rear liftgate handle while either having an assistant actuate the power door locks or while actuating the power door locks using the RKE transmitter. If the liftgate handle moves, perform the Repair Procedure.

Parts Required:

1 5014592AA Spacer, Liftgate Handle
AR (1) 55256558AB Handle, Liftgate

POLICY: Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:

Labor Operation No: 23-42-58-92 Replace Liftgate Handle, Install
Spacer, And Adjust Liftgate 0.7 Hrs.

23-42-58-93 Install Liftgate Handle Spacer 0.5 Hrs.

FAILURE CODE: P8 - New Part