Recall - Reprogram PCM: Overview
NUMBER: 850
DATE: 02/01/00
SUBJECT: Customer Satisfaction Notification 850 -- Reprogram PCM
MODELS:
2000 (AN) Dodge Dakota
February 2000
Dealer Service Instructions for:
Customer Satisfaction Notification No. 850
Reprogram PCM Ignition System Electrical Interference
NOTE:
This notification applies only to the above vehicles equipped with a 4.7L engine ("N" in the 8th VIN position) built through July 29, 1999 (MDH 072900).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
Ignition system electrical interference on about 3,300 of the above vehicles may prevent the Powertrain Control Module (PCM) from conducting diagnostic tests and identifying trouble codes. This could make it more difficult to diagnose future problems or to pass Inspection and Maintenance (I/M) testing.
Repair
The Powertrain Control Module (PCM) must be reprogrammed (flashed).
Parts Information
Each dealer to whom vehicles in this notification were invoiced (or the current dealer at the same street address) will receive enough Authorized Software Update Labels and Authorized Modifications Labels to service about 25% of those vehicles. Additional labels may be ordered as needed.
Each vehicle requires application of the following labels:
Part Number Description
04669020 Authorized Software Update Label
04275086 Authorized Modifications Label
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record notification service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
PCM Update Previously Performed 08850181 0.2 hours
Reprogram Powertrain Control Module 08850182 0.5 hours
Add the cost of the labels plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not Applicable
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer notification letter by mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORD85O".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification number are identified on the form for owner or dealer reference.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
Daimlerchrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this section, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation