Campaign - PCM Connector Modification: Overview
February 2004Customer Satisfaction Notification No. C42
Powertrain Control Module Connectors
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Service Bulletin # 08-031-03 is being cancelled. Those vehicles that have already had this repair performed, as determined by warranty records, have been excluded from this notification.
Models
2003 (DR) Dodge Ram Pick-up Truck
NOTE:
This notification applies only to the above vehicles equipped with a 5.9L Cummins diesel engine (sales code ETC or ETH) and an automatic transmission
(sales code DGP or DG8) built through July 9, 2003 (MDH 070916).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Powertrain Control Module (PCM) electrical connectors on about 70,000 of the above trucks may allow water to enter into the connectors. Water and the resulting corrosion in a PCM connector can cause the speed control and/or transmission overdrive function to become inoperative.
Repair
The three electrical connectors on the PCM must be removed and inspected for corrosion. If no corrosion is found, the connectors must be sealed by installing rubber 0-rings onto the harness connectors.
If corrosion is found in the connector, the transmission wiring harness and PCM must be replaced.
Parts Information
A. Harness Connector O-Ring Package
NOTE:
Most vehicles will require this repair package.
Each dealer, to whom vehicles in the notification were invoiced, will receive enough 0-ring packages to service about 10% of those vehicles.
B. Transmission Wiring Harness and PCM
NOTE:
The transmission wiring harness and PCM are only necessary if inspection determines replacement is required. Very few vehicles are expected to require transmission wiring harness and PCM replacement. If required, both the wiring harness and PCM must be replaced.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System or on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not required.
Dealer Notification
All dealers will receive a copy of this dealer notification letter by DMAIL and by mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this notification in the near future.
Vehicle lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation