Recall - Reprogram Diesel Engine Control Module: Overview
March 2003Dealer Service Instructions for:
Safety Recall No. C02
Reprogram Diesel Engine Control Module
2003 (DR) Dodge 2500 and 3500 Pick Up Truck
NOTE:
This recall applies only to the above trucks equipped with a 5.9L turbo diesel engine (sales code ETC or ETH), a manual transmission and speed control (sales code NHM) built at the St. Louis Assembly Plant ("J" in the 11th VIN Position) through December 24, 2002 (MDH 1224XX) or the Saltillo Assembly Plant ("G" in the 11th VIN Position) through December 29, 2002 (MDH 1229XX).
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to stop sale and complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by determined by using the VIP inquiry process.
Subject
The Engine Control Module (ECM) on about 19,900 of the above trucks may cause an increased engine idle speed after extended speed control usage. This could increase the truck's stopping distance and cause an accident without warning.
Repair
The ECM must be reprogrammed (flashed).
CAUTION:
Failure to follow the service procedure may result in a no-start condition on vehicles equipped with a Sentry Key Immobilizer Module (SKIM).
Parts Information
Since the required labels are likely already in dealer inventory, no labels will be distributed initially. Additional Labels may be ordered as necessary to support scheduled repairs.
Each vehicle requires application of the labels shown.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments
Use one of the labor operation numbers and time allowances shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Parts Return
Not Applicable
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer recall notification letter by first class mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this recall in the near future. Each dealer to whom involved vehicles were invoiced will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORDCO2".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive Last
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation