Antitheft System - Vehicle No Start/Starts Then Dies
NUMBER: 08-024-04GROUP: Electrical
DATE: July 5, 2004
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
THE StarSCAN SOFTWARE UPDATE CD CONTAINS ALL PREVIOUSLY RELEASED FLASH FILES PRIOR TO THE CD RELEASE DATE PRINTED ON THE CD LABEL.
FOR MARKETS OUTSIDE OF THE UNITED STATES AND CANADA, THE FLASH FILES AND REPROGRAMMING INSTRUCTIONS WILL BE AVAILABLE ON ITIL/ISIS DVD AUGUST, 2004.
SUBJECT:
Flash: Vehicle Theft Security No Start - Crank, Start, Die
OVERVIEW:
This bulletin involves flash reprogramming the Front Control Module (FCM).
MODELS:
2004 (HB) Durango
SYMPTOM/CONDITION:
The vehicle operator may experience a no start condition. The FCM may fail to function as intended after the ignition key is turned to the OFF position. This will cause the Vehicle Theft Security system to activate. The vehicle will crank and briefly start, then die when the ignition switch is released. If this occurs, the FCM will become inoperative until the battery is disconnected and re-connected. This can also cause communication issues with the StarSCAN which could render the tool incapable of providing any Diagnostic Trouble Code information.
DIAGNOSIS:
If the vehicle exhibits the condition, perform the Repair Procedure.
SPECIAL TOOLS/EQUIPMENT REQUIRED:
REPAIR PROCEDURE USING THE INTERNET TO RETRIEVE THE FLASH FILE:
NOTE:
The StarSCAN must be at version 4.06 or higher before this "Repair Procedure Using The Internet To Retrieve The Flash File" method can be performed.
NOTE:
The StarSCAN diagnostic scan tool fully supports Internet connectivity. However, in order to take advantage of this feature you must first configure the StarSCAN for your dealership's network. For instruction on setting up your StarSCAN for the dealer's network; refer to the StarSCAN Quick Start Networking Guide available on the website under the "download center".
NOTE:
Make sure the StarSCAN is configured to the dealership's network before proceeding.
NOTE:
If this flash process is interrupted/aborted, the flash should be restarted.
1. Retrieve the old FCM part number. Using the StarSCAN at the "Home" screen:
a. Select "ECU View"
b. Touch the screen to highlight the FCM in the list of modules.
c. Record the "Part Number", displayed on the "ECU Overview" screen, for later reference.
2. Connect the CH9410 StarSCAN ethernet cable to the StarSCAN and the dealer's network drop.
3. Connect the CH9404 StarSCAN vehicle cable to the StarSCAN and the vehicle (optional).
4. Power ON the StarSCAN.
5. Download the flash file from the internet to the StarSCAN. Using the StarSCAN at the "Home" screen:
a. Select "Flash Download"
b. Select "Use connected vehicle" (StarSCAN must be connected to the vehicle) or "Enter information manually" (connection to the vehicle is not necessary). Press the "Next" button and follow the on screen instructions.
c. Select the appropriate flash file.
d. Select "Download to Scantool".
e. Select "Close" after the download is complete.
6. Connect the CH9404 StarSCAN vehicle cable to the StarSCAN and the vehicle (if not already connected).
7. Open the hood, install a battery charger and verify that the charging rate provides approximately 13.5 volts.
8. Download the flash file from StarSCAN to the vehicle. Using StarSCAN at the "Home" screen:
a. Select "ECU View"
b. Browse the list of controllers using the scroll arrows. Highlight the FCM.
c. Select "More Options"
d. Select "ECU Flash"
e. Highlight the appropriate FCM flash file from the list.
f. Select "Update Controller"
g. When update is completed, select "OK"
NOTE:
Due to the FCM programming procedure, a DTC may be set in other modules (TCM, BCM, MIC, SKREEM, etc.) within the vehicle, if so equipped. Some DTC's may cause the MIL to illuminate. Check all modules using "ECU View" from the Home screen, record the DTC's, and erase these DTC's prior to returning the vehicle to the customer. Erase any DTC's in the PCM only after all other modules have had their DTC's erased.
REPAIR PROCEDURE USING SOFTWARE UPDATE CD TO RETRIEVE THE FLASH FILE:
NOTE:
Before flashing this module, make sure the StarSCAN is operating at the latest level and this is the latest flash file available from the StarSCAN update CD. To determine the latest StarSCAN software version level available refer to the website under the "Latest News" link.
NOTE:
If this flash process is interrupted/aborted, the flash process should be restarted.
NOTE:
For detailed information on the operation of the StarSCAN, refer to the Quick Reference documentation provided in the StarSCAN documentation kit. In addition, more recent information may also be available at the website. Look under "Training Aids" and also under "Download Center > Frequently Asked Questions" for more help.
1. Retrieve the old FCM part number. Using the StarSCAN at the "Home" screen:
a. Select "ECU View"
b. Touch the screen to highlight the FCM in the list of modules.
c. Record the "Part Number", displayed on the "ECU Overview" screen, for later reference.
2. Insert the USB Key, into the USB port on the TechCONNECT or equivalent PC (Fig. 1).
3. Insert the latest StarSCAN Software Update CD into the TechCONNECT or equivalent PC. The StarSCAN Software Update CD will start automatically.
a. Select "Controller Flash".
b. Follow the on screen instructions.
4. At the "Select the type of information you wish to enter." screen:
a. If the old "Part Number" was recorded in Step # 1, proceed to Step # 5.
b. If the old "Part Number" is not known, proceed to Step # 6.
5. Select "Enter part number".
a. Follow the on screen instructions. Enter the "Part Number" (use capital letters) recorded in Step # 1 when prompted to do so. Follow the on screen instructions. Select "Next" after each step . Select "Finish" after completing the last step.
b. Proceed to Step # 7.
6. Select "Enter YME Information".
a. Follow the on screen instructions. Select "Next" after each step. Select "Finish" after completing the last step.
b. Proceed to Step # 7.
7. Using the mouse highlight the appropriate flash file.
a. Select "Save to USB"
b. Follow the on screen instructions. Select "Next" after each step . Select "Finish" after completing the last step.
8. With the StarSCAN powered OFF, connect the USB Key and Gender Changer to the StarSCAN USB port (Fig. 2).
9. Open the hood, install a battery charger and verify that the charging rate provides approximately 13.5 volts.
10. Connect the StarSCAN to the vehicle.
11. Power ON the StarSCAN.
12. Download the flash file from the USB key to the StarSCAN. Using the StarSCAN at the "Home" screen:
a. Select "Flash Download"
b. Select "Use USB device"
c. Follow the on screen instructions. Select "Next" after each step. Select "Finish" after completing the last step.
d. At the "Flash File List" screen, highlight the appropriate FCM flash file.
e. Select "Download to Scantool"
f. When the download is complete, select "Close"
13. Download the flash file from the StarSCAN to the vehicle. Using the StarSCAN at the "Home" screen:
a. Select "ECU View"
b. Browse the list of controllers using the scroll arrows. Highlight the FCM.
c. Select "More Options"
d. Select "ECU Flash"
e. Highlight the appropriate FCM flash file from the list.
f. Select "Update Controller"
g. When update is completed, select "OK"
NOTE:
Due to the FCM programming procedure, a DTC may be set in other modules (TCM, BCM, MIC, SKIM, etc.) within the vehicle, if so equipped. Some DTC's may cause the MIL to illuminate. Check all modules using "ECU View" from the Home screen, record the DTC's, and erase these DTC's prior to returning the vehicle to the customer. Erase any DTC's in the PCM only after all other modules have had their DTC's erased.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.