Recall - Wiper Motor Inspection/Replacement: Overview
June 2006Dealer Service Instructions for:
Safety Recall F10 - Windshield Wiper Motor
Models
2005-2006 (HB) Dodge Durango
NOTE:
This recall applies only to the above vehicles built between March 29, 2005 and June 12, 2005 (MDH 032905 through 061223) OR between September 27, 2005 and November 23, 2005 (MDH 092701 through 112323).
2005-2006 (RS) Chrysler Town & Country and Dodge Caravan/Grand Caravan
NOTE:
This recall applies only to the above vehicles built between March 28, 2005 and July 1, 2005 (MDH 032823 through 070123) OR between September 27, 2005and December 13, 2005(MDH 092701 through 121323).
IMPORTANT: Vehicles that have already had the proper wiper module installed, according to warranty records, have been excluded from this recall. In addition, 2001 through 2006 model year RS vehicles (built outside of the above MDH ranges) that have had a suspect replacement windshield wiper motor (P/N 05114534AA) installed between March 21, 2005 and January 13, 2006, according to warranty records, have been added to this recall. Dealers are also requested to review their records and contact owners who have purchased a wiper motor or who have had a wiper motor installed outside of the warranty provision.
There were no suspect HB replacement wiper motors shipped to Mopar.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The windshield wiper motor armature shaft on about 269,000 of the above vehicles may break and cause the windshield wipers to become inoperative. This can impair the driver's vision and cause a crash without warning.
Repair
The windshield wiper motor build date must be inspected and the wiper motor replaced if it is within certain build date ranges.
Important:
Notification to owners of involved vehicles will occur in two phases. Notification to owners of HB vehicles will begin in about one week. Notification to owners of RS vehicles will begin in about one month.
Parts Information
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use of the labor operation numbers and time allowances shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
All dealers will receive a copy of this dealer recall notification letter by mail. Two additional copies will be sent through the DCMMS. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation