Canada - Campaign - H11 Radio Software Update
BulletinH11
Issue Date
2008-07-15
IMPORTANT
DEALER SERVICE INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION H11 RADIO SOFTWARE UPDATE
Effective immediately, all repairs on involved vehicles are to be performed according to Customer Satisfaction Notification H11. RRT 08-031, RRT 08-039 and SB 08-025-07 REV.A have been cancelled.
MODELS:
2007-2008 (JK) Wrangler - Built through January 29, 2008 (MDH 012909 with sales code RER)
2007-2008 (JS) Avenger/Sebring - Built through February 16, 2008 (MDH 021601 with sales code REN) and Built through January 31, 2008 (MDH 013112 with sales code RER)
2007-2008 (KA) Nitro - Built through February 19, 2008 (MDH 021913 with sales code RER)
2008 (HB) Durango - Built through February 26, 2008 (MDH 022608 with sales code REN) and Built through February 15, 2008 (MDH 021514 with sales code RER)
2008 (HG) Aspen - Built through February 26, 2008 (MDH 022608 with sales code REN) and Built through February 15, 2008 (MDH 021514 with sales code RER)
2008 (KK) Liberty - Built through February 19, 2008 (MDH 021913 with sales code RER)
2008 (LX) 300/Magnum/Charger - Built through March 6, 2008 (MDH 030613 with sales code REN) and Built through February 13, 2008 (MDH 021315 with sales code RER)
2008 (ND) Dakota - Built through December 19, 2007 (MDH 121917 with sales code RER)
2008 (RT) Grand Caravan/Town and Country - Built through April 7, 2008 (MDH 040723 with sales code REN) and Built through February 15, 2008 (MDH 021513 with sales code RER)
2008 (WK) Grand Cherokee - Built through February 16, 2008 (MDH 021606 with sales code REN) and Built through February 15, 2008 (MDH 021506 with sales code RER)
2008 (XK) Commander - Built through February 16, 2008 (MDH 021606 with sales code REN) and Built through February 15, 2008 (MDH 021506 with sales code RER)
2009 (JC) Journey - Built through April 9, 2008 (MDH 040923 with sales code REN)
NOTE:
This Customer Satisfaction Notification applies only to the above vehicles equipped with a MyGIGTM radio (sales code RER with Navigation System or REN without Navigation System). Those vehicles that have already had this repair performed have been excluded from this notification.
^ The MyGIG(TM) radio on about 15,400 of the above listed vehicles may become inoperative due to either a jukebox or hard disc drive corruption concern. A radio that becomes inoperative due to either of these concerns must be replaced.
^ To correct this condition, all vehicles must have the radio software updated.
For vehicles in your dealer's new and used vehicle inventory, the software update discs for RRT 08-031 and RRT 08-039 should be used to update involved vehicles.
All owners known to Chrysler will have a software update disc mailed to them to update their radio's software.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
1A8HW58228F101269 - 1A8HW58208F142001
1C3LC45K88N100128 - 1C3LC65M38N693703
1J8GA59138L500063 - 1J4GA59178L596331
2A8HR64X08R100113 - 2A8HR54P58R782903
2B3LA53H48H100197 - 2C3KA53G18H270930
1J8HR58228C100552 - 1J8HR68M98C203068
1J8GN58KX8W100207 - 1J8GN58K58W227852
1D8HN44H38B102261 - 1D8HN44H58B144592
3D4GG57V89T135240 - 3D4GH67V19T197324
1C3LC56RX7N547964 - 1C3LC56R47N696659
1D8GU58697W631542 - 1D8GU58677W739321
1J8FA54117L162082 - 1J4GA59127L228119
1D7HW48N98S528523 - 1D3HW42N08S562344
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter