Recall - Spark Plug Inspection/Replacement: Overview
April 2008Dealer Service Instructions for:
Emissions Recall H06 - Spark Plugs
Effective immediately all repairs on involved vehicles are to be performed
according to this notification. Rapid Response Transmittal (RRT) # 08-018 is being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.
Models
2008 (JK) Jeep Wrangler
NOTE:
This recall applies only to the above vehicles equipped with a 3.8L engine, (sales code EGT) built from February 17, 2008 through February 18, 2008 (MDH 021701 through 021822).
2008 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This recall applies only to the above vehicles equipped with a 3.8L engine, (sales code EGL) built from February 18, 2008 through February 20, 2008 (MDH 021821 through 022004)
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
Approximately 440 engines in the above vehicles may have had incorrect spark plugs inadvertently installed in three of the six cylinders. The incorrect spark plugs will wear out sooner than the specified spark plugs and could cause engine damage under certain extreme driving conditions.
Repair
The three spark plugs in the even numbered engine cylinders must be inspected and replaced if necessary.
Parts Information
Due to the small number of involved vehicles and the likelihood that the
required spark plugs are already in your parts inventory, no spark plugs will be distributed to involved dealers. The following spark plugs may be ordered as needed to support scheduled repairs.
Due to the likelihood that the required labels are already in your parts inventory, no labels will be distributed initially. Label may be ordered as needed.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Dealer Notification
All dealers will receive one copy of this dealer recall notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler