Campaign - Replacement Of Keyless Entry Transmitters: Overview
December 2008Dealer Service Instructions for:
Customer Satisfaction Notification H30
Remote Keyless Entry Transmitters
Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models
2008 (LX) Chrysler 300, Dodge Magnum and Charger
2008 (RT) Dodge Grand Caravan and Chrysler Town & Country
2008 (WK) Jeep Grand Cherokee
2008 (XK) Jeep Commander
NOTE:
This notification applies only to the above vehicles built through October 30, 2008 (MDH 103000).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail
delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Remote Keyless Entry (RKE) transmitters on about 169,800 of the above
vehicles may exhibit poor retention to the valet key and could inadvertently separate from each other.
Repair
Both RKE transmitters must be replaced and the new transmitters must be
programmed.
Parts Information
Each dealer, to whom vehicles in the notification were assigned, will receive enough RKE transmitters to service about 5% of those vehicles.
Each package contains two RKE transmitters (Refer to the RKE Transmitter
Application Chart).
Reminder: VIN specific parts application for your dealer's assigned vehicles is available through the Global Recall System (GRS) and Vehicle Information Plus (VIP).
To use GRS, enter DealerCONNECT, click on the "Service" tab, click on "Global Recall System," enter the recall number in the "Recall Code:" box, and select "VIN" in the "List By:" drop down menu.
To use VIP, enter DealerCONNECT, click on the "Service" tab, click on "Single VIN Inquiry," enter the VIN and mileage, click "View," and click on the "Recall" tab.
Special Tools
The existing special tools may be required to perform this repair:
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler