Body - Grinding Noise From B-Pillar Area
NUMBER: 23-001-11GROUP: Body
DATE: January 07, 2011
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL 11-001. ALL APPLICABLE SOLD AND UN-SOLD VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Squeaking and/or Grinding Sound At The B-Pillar When Driving and/or When Opening And Closing Sliding and/or Front Door
OVERVIEW:
This bulletin involves cycling the sliding and front door and if necessary adding grease to the upper and lower track as well as the striker(s).
MODELS:
2008-2010 RT Caravan/Town and Country
NOTE:
This bulletin applies to vehicles built before September 27, 2010 (MDHO927XX).
SYMPTOM/CONDITION:
Squeaking and/or grinding sound at the b-pillar when driving and/or when opening and closing front and/or sliding door.
DIAGNOSIS:
If the symptom/condition is experienced, proceed to the repair procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Cycle the suspect sliding and/or front door seven times. Was the door squeaking and/or grinding?
a. Yes >>> Proceed to Step # 2.
b. No >>> This bulletin does not apply continue further diagnosis.
2. From the selections bellow which door(s) where effected?
a. Sliding door only, Proceed to Step # 3.
b. Sliding door and front door only, Proceed to Step # 3.
c. Front door only, Proceed to Step # 7.
3. Apply a thin layer of grease along the upper sliding door track approximately eight to ten inches beginning at the front as shown in (Fig. 1).
4. Apply a thin layer of grease along the inner lower sliding door track approximately two to four inches beginning at the rear as shown in (Fig. 2).
5. Apply a small amount of grease in a downward motion on the sliding door striker as shown in (Fig. 3).
6. Was the front door squeaking and/or grinding?
a. Yes >>> Proceed to Step # 7.
b. No >>> Proceed to Step # 8.
7. Apply a small amount of grease along the front door striker using a brush in a downward motion as shown in (Fig. 4).
8. Cycle the sliding and front door open and close. Did the door exhibit any squeaking and/or grinding sounds?
a. Yes >>> This bulletin does not apply continue further diagnosis.
b. No >>> Proceed to Step # 9.
9. Return the vehicle to the customer or dealer inventory.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.