Recall - Power Sliding Door Wiring: Overview
October 2010Dealer Service Instructions for:
Safety Recall K14
Power Sliding Door Wiring
Models
2008-2009 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This repair procedure applies only to the above vehicles equipped with power sliding doors (sales codes JRA and JRB).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The right and/or left power sliding door wiring harnesses on about 284,000 of the above vehicles may chafe on the sliding door hinge when operating the sliding door. This could cause the sliding door latch to overheat and cause a fire inside the sliding door.
Repair
The power sliding door wiring harness and the drive motor wiring harness must be inspected for damage and repaired/replaced as necessary. The two harnesses must then be tie strapped together and routed under the sliding door weather strip and a tab/wedge installed on each sliding door lower hinge bracket.
Parts Information
Special Tools
The following special tool may be required to perform this repair:
> 10042 Wire Splice Crimp Tool
NOTE:
One wire splice crimp tool was mailed to each dealer free of charge in June, 2007. For warranty issues regarding the wire splice crimping tool sent in June, contact Wright Tool Company at 1-800-783-9826.
Additional wire splice crimp tools can be purchased, at dealer expense, by calling Miller Special Tools at 1-800-801-5420 during regular business hours. Contact Miller Special Tools regarding warranty issues on any purchased tools.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation numbers and time allowances shown.
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC