Recall - Electrical Connector Fire Hazard: Overview
March 2009Dealer Service Instructions for:
Safety Recall J01
Electrical Connector
Effective immediately all repairs on involved vehicles are to be performed according to this recall. Rapid Response Transmittal (RRT) 09-002 is no longer applicable for vehicles involved in this recall. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.
Models
2009 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This recall applies only to the above vehicles not equipped with Blind Spot Detection System (sales code XAN) and/or Park Assist System (sales code XAA) and built at Windsor Assembly Plant ("R" in the 11th VIN Position) from May 8, 2008 through December 16, 2008 (MDH 050802 through 121604) or St Louis Assembly Plant ("B" in the 11th VIN Position) through November 27, 2008 (MDH 102708).
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
An electrical connector located behind the rear fascia on about 6,100 of the above vehicles may develop an electrical short circuit. This can cause the connector to melt and/or catch on fire.
Repair
The 12 volt power wire in the electrical connector must be removed and sealed with heat shrink and a 10 amp fuse in the Totally Integrated Power Module (TIPM) must be checked and replaced if necessary.
Parts Information
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance:
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler