Suspension - Rear Shock Popping Or Clicking Sound
NUMBER: 17-001-10GROUP: Shocks
DATE: May 05, 2010
SUBJECT:
Rear Shock Popping or Clicking Sound
OVERVIEW:
This bulletin involves inspecting and if necessary replace both rear shocks.
MODELS:
2010 (RI) Caravan / Town and Country
NOTE:
This Bulletin applies to vehicles built between January 18, 2010 (MDH 0118XX) and March 5, 2010 (MDH 0305XX) equipped with normal duty suspension sales code (SDA).
SYMPTOM/CONDITION:
Customers may experience a popping or clicking sound from the rear of the vehicle while operating at low speeds.
DISCUSSION:
If the customer experiences the SYMPTOM/CONDITION proceed to the inspection procedure.
PARTS REQUIRED:
INSPECTION PROCEDURE:
1. Drive the vehicle at 5mph (8km ph) executing typical parking lot maneuvers and listen for a pop or click from the rear suspension.
2. Was a creak or crackle observed?
a. Yes>>>Proceed to the repair procedure.
b. No>>>Continue further diagnosis this bulletin does not apply.
REPAIR PROCEDURE:
1. Raise the vehicle on a suitable hoist. Refer to the detailed removal procedures available in DealerCONNECT> TechCONNECT under: Service Info> 4- Vehicle Quick Reference> Hoisting.
2. Remove both right and left rear shock absorbers. Refer to the detailed removal procedures available in DealerCONNECT> TechCONNECT under: Service Info> 17-Rear Suspension> SHOCK ABSORBER, Suspension, Assembly> Removal.
3. Install new right and left shock absorbers. Refer to the detailed removal procedures available in DealerCONNECT> TechCONNECT under: Service Info> 17-Rear Suspension > SHOCK ABSORBER, Suspension, Assembly> Installation.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.