Steering/Suspension - Steering Wheel Out Of Alignment
NUMBER: 02-002-10GROUP: Front Suspension
DATE: September 15, 2010
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL # 10-057. ALL APPLICABLE SOLD AND UN-SOLD VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Steering Wheel Out Of Alignment
OVERVIEW:
This involves inspecting the steering wheel or centered alignment and if necessary adjusting the toe to align the wheel.
MODELS:
2010 (RI) Caravan / Town and Country
DISCUSSION:
A small number of vehicles may have been shipped with the steering wheel out of alignment. Dealers are requested to inspect steering wheel for alignment and if necessary, adjust the toe to center the wheel.
SYMPTOM/CONDITION:
Steering Wheel off center by 3 or 4 degrees.
DIAGNOSIS:
If the vehicle operator experiences the Symptom/Condition, perform the Repair Procedure.
REPAIR PROCEDURE:
1. Inspect the steering wheel for alignment. Is it out of alignment by 3 or 4 degrees to the right side?
a. Yes >>> Proceed to Step # 2
b. No >>> Return the vehicle to the customer or dealer inventory.
2. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT > Tech CONNECT > Service Info > 04 Vehicle Quick Reference > Hoisting > Standard Procedure > HOISTING.
3. Refer to the detailed service procedures available in DealerCONNECT > Tech CONNECT > Service Info > 02 - Front Suspension > Standard Procedure > Wheel Alignment > Toe and adjust the steering wheel to center.
4. Lower the vehicle and road test to verify steering wheel is straight and vehicle does not wander or pull.
5. Return the vehicle to the customer or dealer inventory. Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.