Body - Water Leak Repair Manual Availability
NUMBER: 23-010-10GROUP: Body
DATE: July 7, 2010
SUBJECT:
Water Leak Diagnosis
OVERVIEW:
This bulletin introduces a New Water Leak Repair Manual that should be followed whenever a vehicle is brought in with water leak concerns.
MODELS:
2009-2010 (JC) Journey
SYMPTOM/CONDITION:
Water leaks from the roof ditch and sunroof area.
DIAGNOSIS:
A new approach to addressing water leak concerns on Journey models has been developed and is announced with this Service Bulletin. The New Manual can be accessed through DealerCONNECT > Efiles. The file is found in the Service section > STAR Center > Misc Documents > JC Water Leak Repair Manual. The manual provides detailed color graphics and instructions to address water leak concerns. The manual is broken out by leak category (as listed) and provides all the necessary information and latest methods to make effective repairs. The Labor Operations listed in the Service Bulletin can be used based on repair methods used in the manual.
The JC Water Leak Repair Manual has a diagnosis road map that includes the following customer concerns:
i. Water at rear of the headliner.
ii. Damp and/or wet front carpet.
iii. Damp and/or wet carpet around the seats and cargo area.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.