Canada - Campaign - K37 Occupant Restraint Controller Module
BulletinK37
Issue Date
2011-02-15
IMPORTANT
DEALER SERVICE INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION K37 OCCUPANT RESTRAINT CONTROLLER MODULE
MODELS:
2010 (JC) Dodge Journey
NOTE:
This notification applies only to the above vehicles built from February 12, 2009 through March 20, 2010 (MDH 021217 through 032000).
^ The Occupant Restraint Controller (ORC) module software on about 13,130 of the above vehicles may activate two Diagnostic Trouble Codes, relating to the active head restraints, which cannot be cleared.
^ To correct this condition, the ORC module must be inspected for Diagnostic Trouble Codes (DTC's) B1C18 (Passenger Active Headrest Control Circuit Low) and/or B1C12 (Driver Active Headrest Control Circuit Low). ORC modules found with either or both of these DTC's must be replaced. ORC modules found without any of the DTC's must be reprogrammed (flashed).
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
3D4PG4FB0AT100052 - 3D4PH6FV3AT196617
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter