Campaign - AC Control Programming/Air Door Actuators: Overview
September 2010Dealer Service Instructions for:
Customer Satisfaction Notification K17
Reprogram HVAC Control Head and Inspect/Replace
Actuators
Models
2009-2010 (DS) Ram Truck (1500 series)
2010 (DJ) Ram Truck (2500 series)
2010 (D2) Ram Truck (3500 series)
NOTE:
This recall applies only to the above vehicles built through May 22, 2010 (MDH 052220).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The HVAC mode door actuator gears on about 225,000 of the above vehicles may break and result in the inability to fully control the HVAC functions
Repair
All involved vehicles must have updated HVAC control head software installed and the mode door actuators must be tested and replaced as required.
NOTE:
Some vehicles equipped with Manual Temperature Control (MTC) will require a control head bootloader flash before performing the control head software update. See the service procedure for complete details.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that instrument panel removal is required and the vehicle must be held overnight.
Parts Information
Special Tools
These special tools are required to perform this repair.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation numbers and time allowances shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow UP
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC