Canada - Campaign - K17 Reprogram A/C Control Head/Actuators
BulletinK17
Issue Date
2010-09-29
IMPORTANT
DEALER SERVICE INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION K17 REPROGRAM HVAC CONTROL HEAD AND INSPECT/REPLACE ACTUATORS
MODELS:
2009-2010 (DS) Ram Truck (1500 series)
2010 (DJ) Ram Truck (2500 series)
2010 (D2) Ram Truck (3500 series)
NOTE:
This recall applies only to the above vehicles built through May 22, 2010 (MDH 052220).
^ The HVAC mode door actuator gears on about 52,000 of the above vehicles may break and result in the inability to fully control the HVAC functions.
^ To correct this condition, all involved vehicles must have updated HVAC control head software installed and the mode door actuators must be tested and replaced as required.
NOTE:
Some vehicles equipped with Manual Temperature Control (MTC) will require a control head bootloader flash before performing the control head software update. See the service procedure for complete details.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
3D7UT2CL2AG100260 - 3D7UT2CL8AG187372
1D7RB1GP4AS101595 - 1D7RV1CT7AS251937
1D3HV13T89J500132 - 1D3HV13TX9J535111
1D3HB18P99S700175 - 1D3HV13TX9S826993
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter