Canada - Campaign - L14 Reprogram A/C Control Head
BulletinL14
Issue Date
2011-04-12
IMPORTANT
DEALER SERVICE INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION L14 REPROGRAM HVAC CONTROL HEAD
MODELS:
2010 (DS) Ram Truck (1500 series)
2010 (D2) Ram Truck (2500 series)
2010 (DJ) Ram Truck (3500 series)
NOTE:
This notification applies only to the above vehicles built with Manual Temperature Control (MTC) from March 18, 2010 through June 24, 2010 (MDH 031800 through 062407).
^ The Heating, Ventilation, and Air Conditioning (HVAC) control head software on about 10,330 of the above vehicles may cause the mode door actuator gears to make noise and/or break. This could cause the inability to fully control the HVAC functions.
^ To correct this condition, the HVAC control head must be reprogramed with new software.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
3D7JB1ET5AG107023 - 3D7TT2CT4AG195500
1D7RV1CT2AS131415 - 1D7RV1CT1AS265140
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter