Campaign - A/C Control Head Software Update: Overview
April 2011Dealer Service Instructions for:
Customer Satisfaction Notification L14
Reprogram HVAC Control Head
Models
2010 (DS) Ram Truck (1500 series)
2010 (D2) Ram Truck (2500 series)
2010 (DJ) Ram Truck (3500 series)
NOTE:
This notification applies only to the above vehicles built with Manual Temperature Control (MTC) from March 18, 2010 through June 24, 2010 (MDH 031800 through 062407).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Heating, Ventilation, and Air Conditioning (HVAC) control head software on about 37,800 of the above vehicles may cause the mode door actuator gears to make noise and/or break. This could cause the inability to fully control the HVAC functions.
Repair
The HVAC control head must be reprogramed with new software.
Parts Information
No parts are required to perform this service procedure.
Special Tools
The following special tools is/are required to perform this repair:
> NPN wiTECH VCI Pod Kit
> NPN Laptop Computer
> NPN wiTECH Software
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC