Cell Phone - Loss of Communications With CTM
NUMBER: 08-015-13GROUP: Electrical
DATE: March 15, 2013
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 13-018. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Loss Of Communications With Convergence Telematics Module (CTM)
OVERVIEW:
This Bulletin involves replacement of the Convergence Telematics Module (CTM).
MODELS:
2013 (FF) 500
NOTE:
This bulletin applies to vehicles built between January 07, 2013 (MDH 0107XX) and January 09, 2013 (MDH 0109XX) equipped with Blue&Me Handsfree Communication (sales code RSY).
SYMPTOM/CONDITION:
Customer may experience no response from voice recognition or Bluetooth features. On further inspection the technician may find U1733-87 Lost communication with the CTM.
The condition is caused by the CTM not communicating.
DIAGNOSIS:
If a customers VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition or if the technician finds the DTC, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Replace the CTM, follow the procedure in TechConnect, 08 - Electrical/8E - Electronic Control Modules/MODULE, Convergence Telematics/Removal and Installation.
2. Using the wiTECH, clear any DTC's that may have been set before the module was replaced.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.