Attachment I - Admin. and Refund Information

Administrative Information

OASIS
OASIS will not contain this Owner Notification Program.

Verify through OASIS if a vehicle, involved in this program, has any other outstanding Recalls or Programs.

Complete all uncompleted Recall and Program service actions during a single visit by the owner.

Promptly Perform Program On:
Affected vehicles with the program condition which are brought to your dealership.

Dealership Responsibilities
Promptly perform this program service, if required, on all eligible vehicles.

Promptly report to the "Customer Assistance Centre" at Oakville any instance in which an owner will not allow you to complete this program because of objections in scheduling or for any other reason.

Advise the Company of any vehicle's ownership status change (refer Warranty and Policy Manual - Section 3.3).

Reimbursement For Program Completion And Claims Preparation Instructions
Claim reimbursement through the Direct Warranty Entry (DWE) system using the RECALLS screen only (PF3 Recall Entry/Retrieval on the DWE Menu Screen). If the claim number contains more than six digits, enter only the last six digits.

NOTE:
Claim Form 1864 is no longer mailed to owners. Use a Form 6125-2, an authorized computer generated claim form or a Form 1864 as an internal repair order to support DWE Entry through the RECALLS screen. Ensure that only the RECALLS screen is used when inputting completion and reimbursement information.

Dealers without DWE capability must mail a completed Form 1864 (Company Claim Copy No. 2) to Warranty Claims Processing at Oakville for reimbursement. Forms submitted must show labor times, all parts used and their costs, the parts handling allowance, and be imprinted, dated and signed by authorized dealership personnel.

All claims must show 92M78 in the Recall box.

Refunds
Refund requests must be submitted on a separate claim from the program completion claim.

Refund requests are governed by the following guidelines:

^ Refunds are provided only for dealer and/or owner-paid repairs directly related to this program (DRL module replacement only - parts and labor) and performed within the program coverage provision. The original copy of the paid repair order or parts invoices must be presented to any Ford or Mercury dealership.

^ Using the DWE Recall Screen, enter the following:

Administrative Allowance .......... 0.3 Hrs.
Labor Code..........A
Recall Code..........R92M78
Enter "REFUND INV # ____________ " in the area on the claim designated for PARTS USED.
Enter the owner refund amount as a "MISCELLANEOUS" cost.

^ Provide prompt refund to all eligible owners having proper documentation regardless of the source of the original service.

^ Retain the copy of the paid repair or parts invoice with a copy of the refund request in your service file for reference.

^ Dealers without DWE capability must mail their refund requests on a separate completed Form 1864 with the owner's original paid repair order or parts purchase receipt to Warranty Claims Processing. Enter the 0.3 Hrs. in Box A and "R92M78" in the Recall box of the Form. Include all amounts in the TOTAL CLAIM box.