Attachment I

OASIS
Since this is a Firestone recall, OASIS will not be activated.

PLEASE NOTE
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.

CLAIMS PREPARATION AND SUBMISSION

NOTE:
Claims for Firestone tires (P18) may be entered for payment beginning with repairs dated August 28, 2000 and later.

Claims for non-Firestone tires

Enter claims in ACES II for non-Firestone tires using DWE with the following information:

^ Enter information on a warranty claim. DO NOT use a recall claim.

^ Refer to ACESII User Manual for claims preparation and submission information.

^ Program Code - P17. Enter P17TIRE as the causal part with condition code 82.

^ On the same line as PI7TIRE enter the total value of the tires from the "Suggested List Price" column of the latest Ford Motor Company Tire Selling Guide.

^ Use the appropriate labor operation(s) from Attachment II.

^ Freight is reimbursable at actual cost in the miscellaneous expense area of the claim.

NOTE:
Freight is only reimbursable for rural dealers whose only means of acquiring tires is by having them shipped in via common carrier.

^ Tire disposal and applicable local waste tax will be reimbursed - enter OTHER in the miscellaneous expense area of the claim with the actual cost.

^ Enter the entire DOT code and the part number of the replacement tire being used in the comments area of the claim.

Claims for Firestone tires

Enter claims in ACES II for Firestone tires using the following information:

^ Enter information on a warranty claim. DO NOT use a recall claim type.

^ Program Code - P18.

^ Enter "P18TIRE" as the causal part, no material cost should be entered on this line.

^ Condition code "82".

^ Use Customer Concern Code "A99".

^ Enter the full published tire part number with the quantity of tires replaced, the payment system will price the tire at Dealer Net multiplied by the quantity for the total value of the replaced tires.

^ Use Miscellaneous Expense Code "TIREMU" to claim the $20.00 difference per tire7 a maximum of $100.00.

^ The Firestone warranty claim form must be filled out and attached to the hard copy of the claim and retained in the service file. The entire DOT code from the replacement tire(s) must be recorded on this form.

^ The DOT code must also be entered in the comments area of the claim.

^ No labor operations will be allowed when claiming P18.

OWNER REFUND

Ford and Lincoln Mercury dealers, including AtW/Ford tire dealers; will not be involved in processing refunds for customers included in the Firestone recall. Customers inquiring about a refund should be provided copies of the Firestone refund request form. Refer to the Firestone website for the refund forms and for further details.

RENTAL CARS

TAP allowances have been increased specifically for the Firestone recall refer to M.J. Lombardi's Letter.