Operation CHARM: Car repair manuals for everyone.

Owner Letter: Overview

November, 1994

Serial Number: 12345678901234567 94S91

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1992-1994 Model Year Bronco, F-150-350 Series Trucks and 1993-1994 Model Year Explorer/Ranger vehicles.

Safety Defect
During rapid pedal application of the parking brake, the pedal may go to the floor with little or no effort. Should this occur, the parking brake system may not achieve full tension, potentially resulting in parking brake ineffectiveness, or diminished effectiveness.

Repairs
At no charge to you, your dealer will install a parking brake lock-in wedge. This wedge retains the adjustment pawl in mesh with the ratchet. Dealers currently have instructions and parts ordering information.

WARNING
DO NOT PARK THE VEHICLE IN NEUTRAL. USE FIRST (1) GEAR AND SET THE PARKING BRAKE FULLY.

NOTE:
When the transfer case is in the N (Neutral) Position, the engine and transmission are disconnected from the rest of the driveline. Therefore, the vehicle is free to roll even if the manual transmission is in gear. Do not leave the vehicle unattended with the transfer case in N (Neutral).

Always set the parking brake fully and turn off the ignition when leaving the vehicle. Make sure that the gearshift is securely positioned in First (1) gear.

NOTE:
If the parking brake pedal moves to the floor with little or no effort when applied, release and reset the parking brake. Never leave your vehicle unattended while it is running. If you do not take these precautions, your vehicle may move unexpectedly and injure someone.

How Long Will It Take?
The time needed for this service is about one-half hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day.

Call Your Dealer
Call your dealer without delay. Ask for a service date and whether parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your truck in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address Or Sold The Truck?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the truck.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built truck.