Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this recall.

Please Note
Correct all vehicles in stock before delivery. Federal law requires dealers complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.

Promptly Correct

Affected vehicles on the enclosed list.

Other eligible vehicles which are brought to your dealership.

Dealer-Owner Contact

Immediately contact any affected owner whose name is not on the list. Give owner a copy of the Owner Letter and schedule a service date.

Regional Contact

Advise regional office if:

^ an owner cannot be contacted.

^ an owner does not make a service date.

Claims Submission

Enter claims using DWE. See ACESII Manual, Sections 5 and 6.

Warranty And Policy Manual

See Sections 5 and 6 of the ACESII Manual.

Refunds

See Section 3-62 of the ACESII Manual.