Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE
Correct all vehicles on the enclosed list.

PROMPTLY CORRECT

^ Affected vehicles on the enclosed list.

^ Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

NOTE:
Navigator owners should receive the "Lincoln Commitment Special Handling Procedure". Before calling Navigator owners, review Attachment IV to familiarize yourself with this special handling procedure.

CLAIMS
Enter claims using DWE. See ACESII Manual.

To claim for the "Lincoln Commitment Special Handling", follow the instructions on Attachment IV.

OWNER REFUNDS
See ACESII Manual, Section 3 for submission procedures.





For owner-paid repairs of cracked cylinder heads or damage directly related to cracked cylinder heads made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from servicing dealer), enter using DWE:

RENTAL CARS
If cylinder head replacement is necessary, Ford will pay for a loaner or rental vehicle except for fuel and insurance which will be at the owner's expense. Do not provide a rental vehicle while cylinder heads are on order. Rentals should be provided only while the vehicle is at the dealership for cylinder head replacement. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "LOANER" plus the number of days vehicle was used in the Miscellaneous Expense area of the recall claim.