Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program. OASIS will be activated Friday, August27, 1999.

PLEASE NOTE
Correct all vehicles in stock before delivery.

PROMPTLY CORRECT
Promptly correct all affected vehicles on the enclosed list and other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT

^ Immediately contact any affected owner whose name is not on the list.

^ Give the owner a copy of the Owner Letter and schedule a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII Manual for claims preparation and submission information.

OWNER REFUNDS
Ford Motor will only refund for owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer.)





Refer to ACESII Manual for Refund information.