Initial Inspection and Diagnostic Overview

1. Verify the customer concern by operating the power or memory seat.
2. Visually inspect for obvious signs of mechanical and electrical damage.

Visual Inspection Chart:

3. If the vehicle is not equipped with the memory seat and the concern is not visually evident, determine the symptom and proceed to Symptom Chart. Symptom Related Diagnostic Procedures
4. If the scan tool still does not communicate with the vehicle, refer to the scan tool manual.
5. Carry out the DATA LINK DIAGNOSTIC TEST. Pinpoint Test PC (Precheck)
If the scan tool responds with:
^ CKT914, CKT915, or CKT70=ALL ECUS NO RESP/NOT EQUIP, refer to Module Communications Network (Information Bus).
^ NO RESPONSE/NOT EQUIPPED for DSM, refer to Antitheft and Alarm Systems.
^ SYSTEM PASSED for the DSM, retrieve and record the continuous Diagnostic Trouble Codes (DTCs), erase the continuous DTCs and carry out self-test diagnostics for the DSM.
6. If the DTCs retrieved are related to the concern, go to DSM Diagnostic Trouble Code (DTC) Index. Diagnostic Trouble Code Descriptions
7. If no DTCs related to the concern are retrieved, proceed to Symptom Chart. Symptom Related Diagnostic Procedures