Initial Inspection and Diagnostic Overview

1. Verify a customer power window concern by operating the system.
2. Visually inspect for obvious signs of mechanical and electrical damage.

Visual Inspection Chart:

3. If the concern remains after the inspection, connect the scan tool to the Data Link Connector (DLC) located beneath the instrument panel and select the vehicle to be tested from the scan tool menu. If the scan tool does not communicate with the vehicle:
^ check that the program card is properly installed.
^ check the connections to the vehicle.
^ check the ignition switch position.
4. If the scan tool still does not communicate with the vehicle, refer to the scan tool manual.
5. Perform the DATA LINK DIAGNOSTICS test. Pinpoint Test PC (Precheck)
If the scan tool responds with:
^ CKT914, CKT915 or CKT70 = ALL ECUS NO RESP/NOT EQUIP, refer to Module Communications Network (Information Bus).
^ NO RESP/NOT EQUIP for GEM, go to Symptom Chart. Symptom Related Diagnostic Procedures
^ SYSTEM PASSED, retrieve and record the continuous Diagnostic Trouble Codes (DTCs), erase the continuous DTCs and perform self test diagnostics for the GEM/CTM.
6. If the DTCs retrieved are related to the concern, go to GEM/CTM Diagnostic Trouble Code (DTC) Index to continue diagnostics. GEM/CTM Wiggle Test Diagnostic Trouble Code (DTC) Index
7. If no DTCs related to the concern are retrieved, proceed to Symptom Chart to continue diagnostics. Symptom Related Diagnostic Procedures