Attachment II - Labor and Parts Information
LABOR ALLOWANCES
CLAIMS PREPARATION AND SUBMISSION - CUSTOMER ASSURANCE TEST DRIVE
^ Verify eligibility in OASIS. If eligible "59B01" will display under "Outstanding Field Service Actions".
^ Program Code: 59B01
^ Submit on a Recall Type Form
^ Can only be claimed one time per vehicle and only if all open field service actions are completed.
^ Labor only no parts or miscellaneous expense cost.
IF UNABLE TO REPROGRAM PCM, TCM, or FICM
^ PCM and/or FICM replacement will not be covered under this program.
^ Prior to disconnecting WDS from the vehicle and closing the session call the Special Service Support Center.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts will not be direct shipped for this program. Order your parts requirements through normal order processing channels.
Parts Support Center
To contact the Parts Support Center for questions or for ordering assistance regarding recall parts:
^ FAX
^ Phone number: (Parts Support Center)
When contacting the Parts Support Center please provide:
^ Dealer Name and P & A code
^ Contact Name
^ Phone number and E-mail address
^ FSA # 05E15
^ Part number and QTY being requested or question / concern regarding part
The DOR/COR for this program is 50356. This number identifies parts ordered for this recall through the Parts Support Center. Continue to contact the Special Service Support Center for related damage, technical, or other repair issues.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures."
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
VEHICLE EMISSION RECALL PROOF OF CORRECTION CERTIFICATE
Describe the modification completed, your P&A code, date of repair, etc.
Provide the owners of vehicles registered in California and Massachusetts with a completed Vehicle Emission Recall Proof of Correction Certificate. This certificate can be obtained through your Regional Office.