Attachment I - Administrative Information

OASIS ACTIVATED?

Yes, OASIS will be activated by August 19, 2009.

FSA VIN LIST ACTIVATED?

No.

STOCK VEHICLES

Stock vehicles are not affected by this program.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.

ADDITIONAL LABOR TIME

^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

Refunds are not to be processed by dealers. Owners that believe they are entitled to a refund should be directed to the Ambulance Class Action Settlement website, www.ambulancesettlement.com.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked.

^ Refer to ACESII manual for claims preparation and submission information.

^ PROGRAM TERMS: This program will be in effect through December 31, 2010. There is no mileage limit for this program.