Interior - Tick/Creak From Instrument Panel Area
TSB 08-17-409/01/08
TICKING OR CREAKING SOUND - INSTRUMENT
PANEL AREA
FORD:
2007-2008 Expedition
LINCOLN:
2007-2008 Navigator
ISSUE
Some 2007-2008 Expedition and Navigator vehicles may exhibit a ticking or creaking sound coming from the instrument panel area.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
To determine if column lower bearing is source of noise, do the following:
1. Park vehicle on level ground with steering wheel in straight ahead 12 o'clock position and engine off.
2. From underneath instrument panel, grasp lower intermediate shaft U-joint and apply light pressure up and down to load the lower column bearing.
3. Listen for any ticking or creaking sound while applying pressure up and down.
4. If no noise is heard at 12 o'clock wheel position, repeat Step 3 at the 3, 6, and 9 o'clock wheel positions.
5. If noise is detected, use chassis ears to confirm noise is coming from plastic steering column lower bearing. Noise will be loudest with chassis ears attached to the plastic tone ring disc, which is part of bearing.
a. If the noise is confirmed go to Step 6.
b. If not confirmed this procedure does not apply. Refer to Workshop Manual (WSM), Section 100-04.
NOTE
COMPLETE DISASSEMBLY OF STEERING COLUMN IS NOT REQUIRED. FOLLOW THE WORKSHOP MANUAL STEPS NECESSARY TO REMOVE ONLY THE LOWER STEERING COLUMN BEARING.
6. Replace steering column lower bearing following WSM, Section 211-04.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
081704A 2007-2008 Expedition, 1.2 Hrs.
Navigator: Replace
Steering Column Lower
Bearing. Includes Time to
Remove and Install
Steering column.(Do Not
Use With 3514A)
DEALER CODING
CONDITION
BASIC PART NO. CODE
3A510 42
Disclaimer