SYNC(R) System - Various Concerns/Issues
TSB 12-9-609/30/12
SYNC - PHONE/USB CONNECTIVITY - VOICE
RECOGNITION AND TRAFFIC - DIRECTIONS AND
INFORMATION MESSAGING
FORD:
2009 Taurus X
2009-2010 Focus, Taurus
2010 Mustang
2009-2010 Edge, Explorer Sport Trac,
Explorer
2010 E-Series
LINCOLN:
2009-2010 MKX
MERCURY:
2009 Sable
ISSUE
Some 2009 Taurus X and Sable, 2009-2010 Edge, MKX, Explorer, Explorer Sport Trac, Focus, Taurus, 2010 Mustang and E-Series vehicles equipped with SYNC may experience concerns with Phone/USB connectivity and voice recognition. Some 2010 vehicles equipped with Traffic, Directions and Information (IDI) receive improved SYNC notification messaging.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Verify if a SYNC update is available. Go to the Professional Technician Society (PTS) website and from the OASIS tab select the SYNC button. Scroll to the bottom of the page, under software update actions and click on the (View Latest Software) hyperlink located next to the standard selection.
a. If no software updates are shown available, this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnosis.
b. If software updates are available, ensure that the Integrated Diagnostic Software (IDS) release is at 79.02 or higher, then close the IDS sofiware and proceed to Step 2.
2. Reprogram the Accessory Protocol Interface Module (APIM). To perform the reprogram it will be necessary to follow the online version of the WSM, Section 418-01 Accessory Protocol Interface Module APIM - Standard programming.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
OPERATION DESCRIPTION TIME
120906A Reprogram The APIM (Do 0.4 Hr.
Not Use With Any Other
Labor Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
14D212 04
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