SYNC(R) System - Poor Cell Phone Audio Quality: Overview

TSB 10-25-12

12/23/10

SYNC - CALL SOUND QUALITY/BACKGROUND NOISE
ISSUES AND/OR VOICE RECOGNITION DIFFICULTIES
WHILE DRIVING

FORD:
2008-2009 Fusion, Taurus X, Taurus
2008-2011 Focus
2008-2010 Edge, Explorer Sport Trac, Explorer
2009-2010 F-150, F-Super Duty, Flex
2009-2011 Escape, Expedition

LINCOLN:
2008-2009 MKZ
2009-2011 MKS
2008-2010 MKX
2009-2011 Navigator

MERCURY:
2008-2009 Milan, Sable
2008-2010 Mountaineer
2009-2011 Mariner

This article supersedes TSB 10-8-4 to update the vehicle model years, Service Procedure and the Part List. The new SYNC service Microphone kit now includes a voltage filter incorporated into the jumper harness.

ISSUE
Some customers of 2008-2011 SYNC equipped vehicles may express concern with their call sound quality while using the SYNC microphone, complaints of excessive background noise during a phone call and/or issues with voice recognition accuracy while driving.

ACTION
Follow the service procedure to correct the condition.





Parts Block

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATION DESCRIPTION TIME

MT102512 Claim Diagnosis And Labor Actual
Performed As Actual Time. Time

DEALER CODING
CONDITION
BASIC PART NO. CODE
17700 42





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