Owner Letter

August, 1996

Serial Number: 12345678901234567 96B97

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 96B97, to owners of certain 1996 Crown Victoria, Grand Marquis and Lincoln Town Cars.

Reason For This Program
Leakage of engine oil or bursting of hoses from the crimp areas of the engine oil cooler assembly hoses on your car may cause a loss of engine oil. This can result in engine overheating, noise and, in some instances if ignored, engine damage.

NO Charge Service.
Call your dealer immediately.

At no charge to you, your dealer will inspect your car's engine oil cooler hoses and, if necessary, replace the hose assembly.

Your car is eligible for this program through February 28, 1997, regardless of mileage.

How Long Will It Take?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your car for a longer period of time.

Call Your Dealer
Ask for a service date and if parts are in stock for Program Number 96B97.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Refunds
If you paid to have this services done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford or Lincoln-Mercury dealer. To avoid delay, do not send receipts to Ford Motor Company.

Changed Address Or Sold The Car
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford-built car.