Attachment I - Administrative Information

DEALER-OWNER CONTACT
Owners of affected vehicles according to Ford Motor Company records will be notified with the letter shown. If you have knowledge of an owner with an affected vehicle that did not receive a notification letter, contact that owner, provide a copy of the letter as shown and schedule a service appointment.

OASIS
Use OASIS to determine if a vehicle is eligible for this recall.

PLEASE NOTE:
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,1OO per vehicle.

PROMPTLY CORRECT
Affected vehicles on the enclosed list.

Other eligible vehicles which are brought to your dealership.

REGIONAL CONTACT
Advise regional office if:

-- an owner cannot be contacted.

-- an owner does not make a service date.

CLAIMS SUBMISSION
Enter claims using DWE. See ACESII Manual, Sections 5 and 6. If towing is required, submit per ACES II Manual section 3-8.

REFUNDS
See ACESII Manual, Section 3-63 for submission procedures.

For owner-paid front suspension lower control arm ball joint replacement made before the date of the Owner Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer), enter using DWE;

Program Code - 98S37

Misc. Expense - REFUND

Misc. Expense - ADMIN

Misc. Expense - 0.2 Hrs.