Owner Letter

August, 1996

Serial Number: 12345678901234567 96S45

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain 1995-1996 model Crown Victoria and Lincoln Town Car vehicles specially equipped for extra heavy duty vocational applications. The Crown Victoria vehicles include Police Interceptor models and units for commercial applications. The Town Car vehicles include units equipped with optional limousine builder package and trailer tow packages.

Safety Defect
On some of these cars, a bearing in the pitman arm of the steering system may become excessively worn allowing the pitman arm to separate from the center link of the steering system without warning. Should separation occur, the driver would likely experience loss of steering control of the vehicle. A vehicle crash could result.

Repairs
At no charge to you, your dealer will inspect, lubricate and, if appropriate, replace the pitman arm. Dealers currently have instructions and parts ordering information. After this service, be sure to follow the recommended lubrication schedule outlined in your vehicle's Maintenance Schedule booklet.

How Long Will It Take?
The time needed for this service is less than one hour. However, due to service scheduling times, your dealer may need your vehicle for a longer period.

Call Your Dealer
Call your dealer without delay and request an appointment for service for Safety Recall 96S45. Dealers have instructions and a quantity of parts. If parts are needed for your vehicle and your dealer does not have the parts in stock, they can be ordered and would be expected to arrive within a week.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address Or Sold The Car?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a compliant to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.