Owner Letter

A.R. Kaduk Ford Motor Company
Manager P.O. Box 1904
Vehicle Service and Programs Dearborn, Michigan 48121
Ford Customer Service Division

November, 1997

Serial Number: 12345678901234567 97S88

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain 1995-96 Windstar and 1994-96 Mustangs.

SAFETY DEFECT
Certain low speed accidents which do not result in visible damage to the outer hood may cause damage to the adhesive bond between the inner and outer hood panels of your vehicle. Driving at highway speed after such an impact may result in an open gap at the leading edge of the hood. The air forced between the inner and outer panels at this gap can produce enough pressure that in some cases may result in total separation between the inner and outer hood panels.

REPAIRS
At no charge to you, your dealer will inspect your vehicle's hood for adhesive bond damage. If the bond is not damaged, the bond area between the hood panels will be cleaned and a reinforcing adhesive applied. If any part of the hood panels is separated, the hood may be replaced with a new hood assembly. Dealers currently have instructions and parts ordering information.

HOW LONG WILL IT TAKE?
The time needed for this service is less than one day. However, due to service scheduling times, your dealer may need your vehicle for a longer period. Please call your dealer for a service date.

CALL YOUR DEALER
Call your dealer without delay and ask for a service date.

When you bring your Vehicle in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

CHANGED ADDRESS OR SOLD THE VEHICLE?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the vehicle.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S. W., Washington, D. C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D. C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built vehicle.

SAFETY RECALL
97S88