Service Information
SERVICE INFORMATION - SPECIAL POLICY A windshield washer reservoir moisture deflector shield and installation instructions have been sent directly to owners of record. Owners may install the shield or they may ask a dealer to do the service. Dealer service is to be done at no charge to owners. If the windshield washer pump on the vehicle fails due to corrosion, install a new pump. This Special Policy will be in effect within a period of five years from the date the vehicle was originally placed in service. The pump will be replaced at no charge to the owner. If the owner had previously encountered a failed washer pump due to corrosion, the dealer is to reimburse the vehicle owner with proper documentation; original paid receipts or invoices verifying expenses incurred for such repairs. The dealer in turn will submit a warranty claim to GMC Truck to pay for the owner's reimbursement. This Bulletin contains a Special Policy and should be filed in the three-ring binder furnished each dealer by General Motors Corporation in September, 1982.SERVICE PROCEDURE
Figure 1 - Installation of Moisture Deflector Shield:
Installation of Moisture Deflector Shield Figure No. 1
1. Remove cap and retainer from fluid reservoir.
2. With notch of deflector hole positioned toward rear of vehicle, tuck deflector under the lip of the fender as shown in illustration.
NOTE: Failure to install deflector as instructed, will not provide adequate moisture protection for pump.
3. Slip hole in deflector over neck of reservoir, then reinstall retainer and cap.
Figure 2 - Replacement of Washer Pump:
Replacement of Washer Pump Figure No. 2
Remove or Disconnect
1. Battery ground cable from the battery..
2. Two reservoir retaining screws.
3. Reservoir.
4. Electrical connector at the motor.
5. Fluid tube at the motor.
6. Motor from the reservoir.
Install or Connect
1. Motor to the reservoir.
2. Fluid tube at the motor.
3. Electrical connector at the motor.
4. Reservoir.
5. Two reservoir retaining screws.
6. Battery ground cable to the battery.
PARTS INFORMATION
Shields required to complete this campaign will be mailed to the owners of record and to involved dealers by GMC Truck. Additional campaign
Shields can be obtained by contacting your Zone Office. Do not order shields from WDDGM. To complete vehicles in your inventory, and if an owner requests installation of the shield, the 20 cents amount identified in the "Parts Allowance" column below represents 30% of dealer net for parts that were furnished by GMC Truck. This amount is to be placed in the Net Item Amount column of the claim and use type Code "M".
Part Parts Quantity
Number Description Allowance Per Vehicle
22063244 Deflector Shield $.20 1
Windshield washer pumps are to be obtained from the Warehousing and Distribution Division of General Motors (WDDGM). To ensure that these parts will be obtained as soon as possible, they should be ordered from WDDGM on a C.I.O. order with no special instruction code, but order on an advise code (2).
Part Quantity
Number Description Per Vehicle
22054183 W/S Washer Pump 1
WARRANTY INFORMATION Dealers should submit an accurately filled out Warranty Repair Order on each vehicle completed under this campaign.
Labor
Operation Time Trouble
Number Description Allowance Code
V3340 Install Shield 0.2 hr.* 96
T7235 Replace W/S 0.3 hr. 96
Washer Pump
*For dealer to receive Administration Time Allowance associated with this Campaign, add 0.1 hour to the V3340 Labor Operation Time Allowance.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this product campaign bulletin will require a "Campaign Identification Label". Each label provides a space to include the five (5) digit Dealer Code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen. Each "Campaign Identification Label" is to be located on the radiator core support in an area which wiU be visible when the vehicle is brought in for periodic servicing by the owner. Apply "Campaign Identification Label" only on a clean dry surface.
ADMINISTRATIVE PROCEDURE
Procedures covering this campaign are outlined in Section V of your dealership's "GMC Truck Claims Processing Manual" #SD8519.
Truck & Bus Group
GMC Truck & Coach Operation General Motors Corporation 31 Judson Street Pontiac, Michigan 48058
Dear GMC Truck Owner:
Duty Trucks where the windshield washer pump motor located behind the plastic reservoir General Motors has become aware of a condition on 1985 and some 1986 C/K Model Light may become corroded and shorten the life of the motor. A crimp between the inner and outer fender could divert water onto the pump during a car wash or heavy rain or overfilling of the washer jar could cause drenching of the pump motor, thus causing the pump motor to corrode.
To prevent the possibility of this condition occurring on your vehicle, a moisture deflector shield has been included with this notice. Installation of this shield will divert water/washer fluid away from the pump motor assembly. Please follow the Service Procedure outlined on the back of this letter for the proper installation of this shield. Your GMC truck dealer will install the shield for you at no charge if you so desire.
We urge you to install or have this shield installed as quickly as possible in order to avoid damage to the washer pump.
If, due to corrosion, the windshield washer pump on your vehicle should need to be replaced within a period of five years from the date the vehicle was originally placed in service, GMC Truck will replace the pump at no charge. In the event your GMC truck encounters a failure within the time stated above, please contact your GMC dealer. Instructions have been furnished to GMC dealers for repairing the condifion and handling this Special Policy. Parts are currently available through your dealer.
If you have previously encountered these conditions and paid for all or part of the repairs, you should contact your GMC dealer, who will advise you with regard to obtaining reimbursement. You should present the dealer with your original paid receipts or invoices verifying expenses incurred for such repairs.
We suggest you retain this letter and store it in the glove compartment, along with the Owner's Manual, Maintenance Guide, and Warranty Folder.
The enclosed Owner Reply Card identifies your vehicle. Presenting the card to your dealer will assist in completing the services in the shortest possible time. If you have sold or traded your vehicle, please complete the postage-paid card and return it to us. This will assist us in notifying other affected owners.
GMC is taking this action in the interest of your continued satisfaction with our products.
GMC TRUCK GENERAL MOTORS CORPORATION