Service Procedure, Campaign Label, Claim & Owner Letter Information
SERVICE PROCEDURE1. Drain fuel tank using procedures on Page 4-34 of the Fuel Driveability and Emissions Service Manual, ST-376-87.
2. Raise vehicle.
FIGURE 1:
3. Loosen clamps on the hoses connecting the upper and lower fuel tank filler necks to the fuel tank, see Figure 1, and vent line.
4. Support fuel tank and remove the fuel tank retaining straps.
5. Lower fuel tank six inches (6").
6. Remove lower fuel tank filler neck.
7. Install new lower fuel tank filler neck.
8. Reinstall fuel tank and retaining straps and torque nuts to 14 N-m (10 ft.lbs.).
9. Tighten fuel tank filler neck and vent line hose clamps to 1.8-2.2 N-m (16-20 in.lbs.).
10. Lower vehicle and refill fuel tank, with fuel from Step 1.
11. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below.
FAILED PARTS LABOR LAB OTH *
REPAIR PERFORMED PC PART NO. ALLOW FC OP HRS HRS
REPLACE LOWER FUEL TANK 1 14038864 ** 00 V4460 0.9 0.1
FILLER NECK
* Campaign Administrative Allowance
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.
Dealers will automatically receive the correct labor and material allowance based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim submission.
Dear Chevrolet Owner:
This notice is sent to you in accordance with the requirements of the
National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that certain 1987 Chevrolet "G" Vans fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 301, "Fuel System Integrity". These vehicles were assembled with fuel tank lower filler pipes which might have small holes at some spot weld used to attach a mounting bracket. These small holes could allow fuel to leak from the pipe during situations such as refueling and turning maneuvers. In the event of a collision impact, a leaky filler pipe could allow fuel spillage in excess of the amount presribed by FMVSS 301. Fuel spillage during and after a collision could result in fire.
WHAT WE WILL DO
To correct this non-compliance, your Chevrolet dealer will replace the fuel tank lower filler pipe on your vehicle. This service will be completed for you at no charge.
WHAT YOU SHOULD DO
Instructions for performing this service have been sent to your Chevrolet dealer. Parts are currently available. Please contact your dealer to arrange a service date. The labor time necessary to perform this correction will be approximately one-half (1/2) hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
Your Chevrolet dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealership on the agreed service date and they do not service this condition on that date or within five (5) days, we recommend you contact the Chevrolet Customer Assistance Center by calling 800-222-1020.
After contacting your dealer and the Customer Assistance Center, If you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator. National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call 800-424-9393 (Washington, D.C. residents use 366-0123).
The enclosed Owner Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.