Campaign Label, Claim & Letter Information
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
*Campaign Administrative Allowance.
**The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.
Dealer's will automatically receive the correct labor and material allowance based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.
December, 1987
Mr. Jerry Kerr U.S. Postal Service Office of Fleet Management Washington, D.C.
Dear Mr. Kerr:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that a defect which relates to motor vehicle safety exists in some 1987 Chevrolet S 10507 Post Office vehicles. These vehicles may have improperly crimped cotter pins in the upper and lower ball joints. The heads of the cotter pins may have been crimped instead of the end. As a result, very little of the end would have been bent which could allow the cotter pin to come out of the stud. If the loss of the cotter pin went unnoticed, the ball joint nut could loosen and eventually result in separation of the ball joint from the steering knuckle. This could result in a possible loss of steering control which could lead to a vehicle crash without prior warning.
To prevent this condition from occurring it will be necessary to inspect for improperly crimped or missing ball joint stud nut cotter pins and replace as necessary. Additionally, if the cotter pin is missing and the ball joint stud nut is found loose, but the ball joint has not moved in the knuckle, the ball joint nut will be torqued and the cotter pin replaced. However, if the ball joint stud has moved in the knuckle, the knuckle must also be replaced.
WHAT YOU SHOULD DO
Instructions for this inspection/correction are included in Chevrolet bulletin 87C14 (copy attached). Parts are currently available. The labor time necessary to perform this inspection/correction varies from 15 minutes to 2 hours and 45 minutes, depending on the amount of service required.
It is the understanding of Chevrolet that inspections/corrections on involved units will be performed at U.S. Post Office Repair Centers. If you are still not satisfied that we have done our best to remedy this
condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 800-424-9393 (Washington, D.C. residents use 426-0123).
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.