Owner Letter
(Sample Of Notification Used) 98067(A)June, 1997
Dear
As the owner of a 1992, 1993 or 1994 S/T, M/L or C truck equipped with a 4.3L engine, your satisfaction with our product is of utmost concern to us. Your vehicle was provided with a new vehicle warranty which covers certain parts of your vehicle for a specified period. These warranties are of considerable value to you if you should experience problems with your vehicle.
Condition:
This letter is intended to make you aware that some 1992, 1993 and 1994 S/T, M/L and C truck models equipped with 4.3L engines may experience a condition where the Linear Exhaust Gas Recirculation (LEGR) valve sticks, or foreign material holds the valve open or closed. This will cause a Malfunction Indicator Light illumination ("Service Engine Soon"), which may be accompanied by poor driveability such as engine surge, engine knock, engine stall, rough idle, and/or hard starting. A vehicle with this condition may be more likely to (ail state mandated emission tests.
Action:
General Motors is therefore taking the following action. We are providing owners with special warranty coverage. If the above mentioned LEGR condition occurs within seven (7) years of the date your vehicle was originally placed in service or 75,000 miles (120,000 km), whichever occurs first, the condition will be repaired for you at no charge. Other conditions that may cause similar or different driveability complaints, or cause a Malfunction Indicator Light illumination, that are not a result of the LEGR condition, are not covered by this special warranty coverage. Any repairs that would be necessary due to other conditions would be your responsibility, if you elect to have your dealer provide the service.
This is not a recall campaign. Do not take your vehicle to Your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
Reimbursement:
(Statement for all states except as shown below.)
If you have already paid for some or all of the cost to have your LEGR system repaired and your in service time and mileage was less than seven (7) years and 75,000 miles (120,000 km), you should contact your dealer to seek reimbursement. Please provide your retailer with your original paid receipts or Invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges and proof of ownership of the vehicle at the time of the repair by March 1, 1998.
(Statement for California, Connecticut, Virginia and Wisconsin)
If you have already paid for some or all of the cost to have your LEGR system repaired and your in service time and mileage was less than seven (7) years and 75,000 miles (120,000 km), you should write (DIVISIONAL SPECIFIC ADDRESS) to seek reimbursement. Please provide your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges and proof of ownership of the vehicle at the time of the repair. This information must be provided within two (2) years after the date on which you paid for the repair.
Contacting Your Dealer:
Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. Repairs may be performed by any authorized GM dealer. You may want to call the service department at the dealer to find out how long they will need to have your vehicle so that you may schedule the review at the moat convenient time for yourself. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:
We are sorry to cause any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.