Owner Letter

Procedures covering this campaign are outlined in Section IV of your dealership's "WINS Claims Processing Manual".

Pontiac-GMC bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. if a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GMC Dealer for information on whether your vehicle may benefit from the information.

Dear GMC Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in CERTAIN 1993-94 C/K extended cab trucks equipped with front high-back bucket seats (A95) or 60/40 split bench seats (AE7). These seats may have the seat recliner to seat frame attaching bolts loosen, fatigue, and fracture, allowing the seat back to suddenly recline. If this was to occur on the driver's seat, this could lead to sudden loss of vehicle control and crash without prior warning. The loosening of the bolts can be attributed to foam and/or fabric sandwiched between the recliner assembly and the seat frame that can cause the joint to relax or by inadequate bolt torque during manufacture of the seat. Additionally, on some seats having the EZ Entry feature, even without foam and/or fabric sandwiched in the joint, bolts torqued to proper specification can loosen from normal service loads created during the actuation of the EZ Entry feature.

To correct this condition, your GMC dealer will remove all foam and/or fabric sandwiched between the recliner assembly and the seat frame, install washers between the seat recliner and the seat frame at each attachment point, and install new attaching bolts torqued to a higher specification. This service will be performed for you at no charge.

Instructions for performing this service have been sent to your GMC dealer. Please contact your dealer to arrange a service date. The labor time necessary to perform this correction will be approximately 40 minutes and parts are available. Please ask your dealer how much additional time will be needed to process your vehicle.

Your GMC dealer is best equipped to provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not service this condition on that date or within five days, we recommend you contact GMC Consumer Relations by telephone. Consumer Relations will assist you and your dealer in getting your vehicle corrected. The telephone number of the Consumer Relations office is listed in your Warranty and Owner Assistance Information Manual.

After contacting your GMC dealer and GMC Consumer Relations, if you are still not satisfied that we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C., 20590, or call 800-424-9393 (Washington, D.C. residents use 202-366-0123).

The enclosed postage paid owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction to your vehicle in the shortest possible time. If you have sold or traded your vehicle, please furnish us complete name and address of the person you sold or traded your vehicle to and return the card to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our product.